Re: [apnic-talk] [apnic-announce] New Member Services Helpdesk now avail
Paul and all,
Will there be a Toll free number available in the near term for this
help desk function? If so, can you perhaps provide a time frame.
Also will there be a US number by which US based or affiliated
organizations may contact this Help Desk?
APNIC Secretariat wrote:
> [Note "reply-to:" field]
>
> ----------------------------------------------
> New Member Services Helpdesk now available
> ----------------------------------------------
>
> Dear members and friends,
>
> I am very pleased to announce the commencement of APNIC’s new Member
> Services Helpdesk on 2 April 2002.
>
> Staffed by APNIC's Internet Resource Analysts (Hostmasters), the Helpdesk
> provides one point of contact for all member enquiries. Members can now
> contact the Helpdesk using a new telephone number - + 61 7 3858 3188.
>
> The Helpdesk has extended operating hours, from 9:00 am to 7:00 pm
> (Australian Eastern Standard Time, UTC + 10 hours) providing more convenient
> access times to members in the region. Members will also be able to talk
> directly to APNIC Hostmasters in a range of languages, to resolve their
> queries.
>
> It is our hope that the new Helpdesk will provide a more convenient service
> with a very high standard of customer service to members.
>
> Contacting the Member Services Helpdesk
> Phone: + 61 7 3858 3188
> Fax: + 61 7 3858 3199
> Email: helpdesk at apnic dot net
>
> Hours of operation
> 9:00 am to 7:00 pm
> (Australian Eastern Standard time, UTC + 10 hours)
> Monday - Friday
>
> Full details of the Member Services Helpdesk are provided at:
>
> http://www.apnic.net/helpdesk
>
> If you have any comments about the new service please email them to me at
> <dg at apnic dot net>.
>
> Best regards
>
> Paul Wilson
> Director General
>
> ______________________________________________________________________
> Paul Wilson, Director-General, APNIC <pwilson at apnic dot net>
> http://www.apnic.net ph/fx +61 7 3367 0490/82
>
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Regards,
--
Jeffrey A. Williams
Spokesman for INEGroup - (Over 121k members/stakeholdes strong!)
CEO/DIR. Internet Network Eng/SR. Java/CORBA Development Eng.
Information Network Eng. Group. INEG. INC.
E-Mail jwkckid1 at ix dot netcom dot com
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