Re: [apnic-talk] AS45609 - Bharti Airtel Ltd. -- broken abuse reporting address
Hi Ron,
APNIC policy requires IRT contact emails to be monitored and responsive to legitimate abuse reports.
Invalid or unresponsive IRT contact emails can be reported via
https://www.apnic.net/manage-ip/using-whois/abuse-and-spamming/report-invalid-or-unresponsivle-irt-emails-prop-125/
We have reported this bounced email to our member on your behalf and have requested them to follow up the spam complaint directly with you.
Regards,
Vivek
On 16/10/21, 7:54 am, "apnic-talk-bounces@lists.apnic.net on behalf of Ronald F. Guilmette" <apnic-talk-bounces@lists.apnic.net on behalf of rfg@tristatelogic.com> wrote:
Today I received two spams from 223.231.138.204.
WHOIS shows that this address is within a block registered to Bharti Airtel
Ltd. (India). It is also being routed by AS45609 - Bharti Airtel Ltd.
I attempted to report these spams to the email address listed as the abuse
reporting address in the WHOIS records for both the IP address block and
the ASN, which is <ip.misuse@airtel.com>. Both reports were bounced back
to me as undeliverable with the following explanation:
------------------------------------------------------------------------
Delivery has failed to these recipients or groups:
ip.misuse@airtel.com
The recipient's mailbox is full and can't accept messages now. Please try
resending this message later, or contact the recipient directly.
The following organization rejected your message: CPUNEXCHOTZP19.airtel.itm.
------------------------------------------------------------------------
I understand that these are difficult times, globally, but nontheless, it
does not take very much effort or intelligence to maintain a single email
address to which abuse reports can be sent, or to routinely read the
messages that are sent to that address so that the associated mailbox
does not become so full that it cannot even accept new messages.
I do not have any business relationship with Bharti Airtel Ltd. and thus
I have no power to influence them to begin doing the Right Thing. I am
therefore requesting that someone from APNIC staff contact that company
and request that they immediately attend to this problem, empty out their
abuse reporting mailbox, and that they begin doing that on a regular basis.
According to APNIC WHOIS reocrds, ORG-BAL2-AP (Bharti Airtel Ltd.) is
currently assigned 5,236,736 APNIC IPv4 addresses. Thus we may reasonably
conclude that this is not a small company or a small operator on the Internet.
It is very disappointing to know that even such a large company as this
cannot even manage to operate and routinely monitor a single abuse reporting
address, especially as other and much smaller organizations all around
the world are able to do this without difficulty.
Regards,
rfg
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