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If you've registered a domain name or become a registrant then you may find this latest ICANN announcement useful.
How to Get Help When You Have a Problem with Your Registrar 6 March 2007
ICANN successfully introduced competition in the registrar marketplace which has resulted in over 860 ICANN accredited registrars now offering a range of registration services. Go to http://www.icann.org/registrars/accredited-list.html for a complete list of ICANN accredited registrars. Registrants have the option of simply purchasing a domain name, or purchasing a domain name that includes a package of services such as web hosting services, domain name proxy services and other related services. With this range of registrar services available to the public, comes a range of customer service offerings. Registrants have found that some registrars offer 24 hour live customer service assistance, while others only offer customer service via e-mail. Accordingly, registrants are encouraged to carefully research a potential registrar before entering into a contract for registration services to determine if the potential registrar meets the needs of the registrant.
For full announcement go to: http://www.icann.org/announcements/ announcement-06mar07.htm
Regards, -- Save Vocea Liaison - Australasia/Pacific Global and Strategic Partnerships ICANN