Orbit

                        Dear All,
Our IP Pools have been blocked by AS33438 and our Customers are getting 
issues reaching out to them and they are not responding.
Would request the INNOG Community to please help us .
Regards
Raj On 06-02-2021 10:15, Raj Sharma wrote:
...
Dear Stackpath Team
Awaiting revert
Thanks and regards,
Raj Sharma,
Assistant General Manager - Technical Head
M-Net Fiber Fast
AS132960
Sent from my iPhone
10:13 am, 2 February 2021, Raj Sharma raj@mnetconnect.com:
Dear Sir/Madame,

Greetings from AS132960.  We do not have an account with you. We
are an Internet Service Provider.

At the onset allow us to introduce ourselves .

We are M-Net Fiber Fast AS132960 , an ISP in North East India. We
have written to you m
on behalf of  our esteemed End Customer who is  facing this issues
and as a prominent player in the IT Space,
I am sure you will understand , how important is providing
Impeccable Service to you Clients matter.

Let me take this opportunity to please explain the same in detail.

Our AS number is AS132960 and we have the following IP Schemes

103.224.184.0/22
45.115.172.0/22
103.96.48.0/22

The Problem is that when ever we try to access your below URLs ,
it does not get displayed and shows error.
We have checked by using a lot of tools and even tried VPN like
TOR, Surfshark , NordVPN and other it is working fine on
other IPs.

This is clearly a issue with our IP pools being blacklisted by you
or blocked , as because through other IP s its working fine.

We checked with our upstreams( trail mail appended below ) .

We understand you are the owner/managing AS 33438 and Server
vip0x00f.map2.ssl.hwcdn.net hosting**ip *209.197.3.15* and
*151.139.114.0/24* , both  belongs to same AS33438.

It clearly shows some blockage/ filtering of our AS and IP Pools 
at your end.Sincerely request your kind support for  resolution of
the same.

Server vip0x00f.map2.ssl.hwcdn.net hosting**ip *209.197.3.15* and
*151.139.114.0/24* belongs to same AS33438.

|route: 209.197.0.0/17 descr: Proxy-registered route object
origin: AS29798 remarks: This route object is for a BtN customer
route remarks: which is being exported under this origin AS.
remarks: remarks: This route object was created because no
existing remarks: route object with the same origin was found, and
remarks: since some BtN peers filter based on these objects
remarks: this route may be rejected if this object is not created.
remarks: remarks: Please contact peering@cais.net
<mailto:peering@cais.net> if you have any remarks: questions
regarding this object. mnt-by: MAINT-AS3491 changed:
sajwani@pccwbtn.com <mailto:sajwani@pccwbtn.com> 20080505 source: RADB|

|route: 209.197.3.0/24 descr: Highwinds-PLDT US Ltd origin:
*AS33438* remarks: IP Transit Client mnt-by: MAINT-PLDT changed:
rrsimon@pldt.com.ph <mailto:rrsimon@pldt.com.ph> 20141104 source:
NTTCOM|

and

Query Help <https://www.radb.net/query/help>

QUERY

|route: 151.139.0.0/16 descr: ARIN::NET-151-139-0-0-1 origin:
AS54104 mnt-by: MAINT-AS54104 changed: neteng@stackpath.com
<mailto:neteng@stackpath.com> 20170331 #20:11:31Z source: RADB|

|route: 151.139.114.0/23 descr: StackPath SIN02 CDN IPv4 Space
origin: *AS33438* mnt-by: MNT-HWNG changed:
ric.moseley@stackpath.com <mailto:ric.moseley@stackpath.com>
20180420 source: ALTDB|

On 02-02-2021 06:36, Mark Fabian (StackPath Sales) wrote:

    ##- Please type your reply above this line -##

    You are registered as a CC on this support request (740720).
    Reply to this email to add a comment to the request.

    *Mark Fabian* (StackPath)

    Feb 2, 2021, 9:06 GMT+8

    HI there,

    Thank you for reaching out to us. Just to clarify, do you have
    an account with us please? Kindly provide you registered email
    address so we can further assist you.

    Best regards,

    Thank you,
    Mark Fabian
    Customer Support Representative

    *Raj Sharma*

    Feb 1, 2021, 20:35 GMT+8

    > Dear Stackpath Team,
    > Below Traceroute for Kind Ref.
    > Request urgent and prompt support.
    > Regards
    > Raj
    > DISCLAIMER:This message (including any attachments) contains
    > confidential information intended for a specific individual and
    > Specific purpose, and is protected by law. If you are not
    the intended
    > recipient, you should delete this message and are hereby
    notified that
    > any disclosure, copying, or distribution of this message, or
    the
    > taking of any action based on it, is strictly prohibited.
    > 01.02.2021, 17:50, "Debasish Dutta" <debasish.dutta@accf.in
    <mailto:debasish.dutta@accf.in>>:
    >
    > Dear Raj da,
    >
    > As discussed below are the route trace:
    >
    > *M-NET*
    >
    > C:\Users\Debasish>tracert stackpath.bootstrapcdn.com
    >
    > Tracing route to cds.j3z9t3p6.hwcdn.net [209.197.3.15]
    >
    > over a maximum of 30 hops:
    >
    >   1    <1 ms <1 ms <1 ms  192.168.88.1
    >
    >   2     * *        * Request timed out.
    >
    >   3    15 ms    17 ms    17 ms 45.115.173.173
    >
    >   4    19 ms    19 ms    18 ms 43.227.132.229
    >
    >   5    51 ms    50 ms    50 ms
    > sriperumbudur-eg-173.232.249.45.powergrid.in [45.249.232.173]
    >
    >   6     * *        * Request timed out.
    >
    >   7    51 ms    64 ms    51 ms 125.17.210.137
    >
    >   8    84 ms    82 ms    84 ms 116.119.42.3
    >
    >   9    84 ms    83 ms    84 ms 151.139.114.6
    >
    > 10    84 ms    82 ms    82 ms 151.139.114.11
    >
    > 11     * *        *     Request timed out.
    >
    > 12     * *        *     Request timed out.
    >
    > 13     * *        *     Request timed out.
    >
    > 14     * *        *     Request timed out.
    >
    > 15     * *        *     Request timed out.
    >
    > 16     * *        *     Request timed out.
    >
    > 17     * *        *     Request timed out.
    >
    > 18     * *        *     Request timed out.
    >
    > 19     * *        *     Request timed out.
    >
    > 20     * *        *     Request timed out.
    >
    > 21     * *        *     Request timed out.
    >
    > 22     * *        *     Request timed out.
    >
    > 23     * *        *     Request timed out.
    >
    > 24     * *        *     Request timed out.
    >
    > 25     * *        *     Request timed out.
    >
    > 26     * *        *     Request timed out.
    >
    > 27     * *        *     Request timed out.
    >
    > 28     * *        *     Request timed out.
    >
    > 29     * *        *     Request timed out.
    >
    > 30     * *        *     Request timed out.
    >
    >
    ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''
    >
    > C:\Users\Debasish>tracert maxcdn.bootstrapcdn.com
    >
    > Tracing route to cds.j3z9t3p6.hwcdn.net [209.197.3.15]
    >
    > over a maximum of 30 hops:
    >
    >   1    <1 ms <1 ms <1 ms  192.168.88.1
    >
    >   2     * *        * Request timed out.
    >
    >   3    16 ms    16 ms     * 45.115.173.173
    >
    >   4    18 ms    17 ms    18 ms 43.227.132.229
    >
    >   5    50 ms    50 ms    50 ms
    > sriperumbudur-eg-173.232.249.45.powergrid.in [45.249.232.173]
    >
    >   6     *       74 ms   120 ms
    > chennai-igw-172.232.249.45.powergrid.in [45.249.232.172]
    >
    >   7    52 ms    51 ms    51 ms 125.17.210.137
    >
    >   8    83 ms    83 ms    83 ms 116.119.42.3
    >
    >   9    82 ms    83 ms    84 ms 151.139.114.6
    >
    > 10    84 ms    82 ms    83 ms 151.139.114.11
    >
    > 11     * *        *     Request timed out.
    >
    > 12     * *        *     Request timed out.
    >
    > 13     * *        *     Request timed out.
    >
    > 14     * *        *     Request timed out.
    >
    > 15     * *        *     Request timed out.
    >
    > 16     * *        *     Request timed out.
    >
    > 17     * *        *     Request timed out.
    >
    > 18     * *        *     Request timed out.
    >
    > 19     * *        *     Request timed out.
    >
    > 20     * *        *     Request timed out.
    >
    > 21     * *        *     Request timed out.
    >
    > 22     * *        *     Request timed out.
    >
    > 23     * *        *     Request timed out.
    >
    > 24     * *        *     Request timed out.
    >
    > 25     * *        *     Request timed out.
    >
    > 26     * *        *     Request timed out.
    >
    > 27     * *        *     Request timed out.
    >
    > 28     * *        *     Request timed out.
    >
    > 29     * *        *     Request timed out.
    >
    > 30     * *        *     Request timed out.
    >
    > Trace complete.
    >
    > *NGC*
    >
    > **
    >
    > *C:\Users\Administrator>tracert stackpath.bootstrapcdn.com*
    >
    > **
    >
    > *Tracing route to cds.j3z9t3p6.hwcdn.net [209.197.3.15]*
    >
    > *over a maximum of 30 hops:*
    >
    > **
    >
    > *  1 2 ms     2 ms     2 ms ACC_ILL [192.168.88.1]*
    >
    > *  2 3 ms     3 ms     3 ms 103.93.38.33*
    >
    > *  3 3 ms     3 ms     3 ms 103.93.38.9*
    >
    > *  4   4 ms     4 ms     6 ms 45.249.232.97*
    >
    > *  5 55 ms    68 ms    55 ms
    > sriperumbudur-eg-173.232.249.45.powergrid.in [45.249.232.173]*
    >
    > *  6 *        *        * Request timed out.*
    >
    > *  7 72 ms    71 ms    68 ms 125.17.210.137*
    >
    > *  8 102 ms   101 ms   103 ms 116.119.42.1*
    >
    > *  9 100 ms   101 ms   112 ms 151.139.114.6*
    >
    > *10    99 ms   103 ms   106 ms 151.139.114.14*
    >
    > *11   100 ms    92 ms    88 ms vip0x00f.map2.ssl.hwcdn.net
    > [209.197.3.15]*
    >
    > **
    >
    > *Trace complete.*
    >
    > **
    >
    > *''''''''''''''''''''''''''''''*
    >
    > **
    >
    > *C:\Users\Administrator>tracert maxcdn.bootstrapcdn.com*
    >
    > **
    >
    > *Tracing route to cds.j3z9t3p6.hwcdn.net [209.197.3.15]*
    >
    > *over a maximum of 30 hops:*
    >
    > **
    >
    > *  1 3 ms     2 ms     3 ms ACC_ILL [192.168.88.1]*
    >
    > *  2 3 ms    11 ms     3 ms 103.93.38.33*
    >
    > *  3 3 ms     3 ms     2 ms 103.93.38.9*
    >
    > *  4 42 ms    98 ms    66 ms 45.249.232.97*
    >
    > *  5 61 ms    55 ms    60 ms
    > sriperumbudur-eg-173.232.249.45.powergrid.in [45.249.232.173]*
    >
    > *  6 77 ms    66 ms    72 ms
    > chennai-igw-172.232.249.45.powergrid.in [45.249.232.172]*
    >
    > *  7 60 ms    60 ms    76 ms 125.17.210.137*
    >
    > *  8 102 ms    96 ms   116 ms 116.119.42.1*
    >
    > *  9 93 ms    95 ms    95 ms 151.139.114.6*
    >
    > *10    88 ms    90 ms    92 ms 151.139.114.14*
    >
    > *11    92 ms    93 ms    95 ms vip0x00f.map2.ssl.hwcdn.net
    > [209.197.3.15]*
    >
    > **
    >
    > *Trace complete.*
    >
    > *From:* Raj Sharma <raj@mnetconnect.com
    <mailto:raj@mnetconnect.com> <mailto:raj@mnetconnect.com
    <mailto:raj@mnetconnect.com>>>
    > *Sent:* Monday, February 1, 2021 5:45 PM
    > *To:* sales@stackpath.com <mailto:sales@stackpath.com>
    <mailto:sales@stackpath.com <mailto:sales@stackpath.com>>;
    > "support@"@stackpath.com; neteng@stackpath.com
    <mailto:neteng@stackpath.com>
    > <mailto:neteng@stackpath.com <mailto:neteng@stackpath.com>>;
    support@stackpath.com <mailto:support@stackpath.com>
    > <mailto:support@stackpath.com <mailto:support@stackpath.com>>
    > *Cc:* 'Tech' <tech@mnetconnect.com
    <mailto:tech@mnetconnect.com> <mailto:tech@mnetconnect.com
    <mailto:tech@mnetconnect.com>>>;
    > 'Saurav Mahanta' <saurav@mnetconnect.com
    <mailto:saurav@mnetconnect.com>
    > <mailto:saurav@mnetconnect.com
    <mailto:saurav@mnetconnect.com>>>; Samiran Das
    <samiran.das@accf.in <mailto:samiran.das@accf.in>
    > <mailto:samiran.das@accf.in <mailto:samiran.das@accf.in>>>;
    Debasish Dutta
    > <debasish.dutta@accf.in <mailto:debasish.dutta@accf.in>
    <mailto:debasish.dutta@accf.in <mailto:debasish.dutta@accf.in>>>
    > *Subject:* Issue Accessing MAXCDN/Stackpath from our IP
    > Pools--important
    >
    > Dear Stackpath /MaxCDN Team/Bootstrap Team ,
    >
    > At the onset allow us to introduce ourselves .
    >
    > We are M-Net Fiber Fast AS132960 , an ISP in North East
    India. We
    > have written to you m
    > on behalf of  our esteemed End Customer who is  facing this
    issues
    > and as a prominent player in the IT Space,
    > I am sure you will understand , how important is providing
    > Impeccable Service to you Clients matter.
    >
    > Let me take this oppurtunity to please explain the same in
    detail.
    >
    > Our AS number is AS132960 and we have the following IP Schemes
    >
    > 103.224.184.0/22
    > 45.115.172.0/22
    > 103.96.48.0/22
    >
    > The Problem is that when ever we try to access your below URLs ,
    > it does not get displayed and shows error.
    > We have checked by using a lot of tools and even tried VPN like
    > TOR, Surfshark , NordVPN and other it is working fine on
    > other IPs.
    >
    > This is clearly a issue with our IP pools being blacklisted
    by you
    > or blocked , as because through other IP s its working fine.
    >
    > I have Looped in My esteemed Customers who are marked in
    this mail.
    >
    > Mr Samiran Das, is  an extremely talented , versatile , seasoned
    > and Veteran IT professional representing  the IT Domain for his
    > organization and looking after  IT Operations for the said
    > Organization who are regularly facing issues in open in
    accessing
    > Stackpath , used by his team member Mr Debashish.
    >
    > *Request Samiran  Sir   for his valuable technical inputs and
    > observations.*
    >
    > Requesting Samiran Sir And Debashish Sir  - Kindly request
    you to
    > share the traceroute from both cases where it is working and not
    > working .
    >
    > We jointly need to get this resolved.We sincerely request you to
    > please look into this matter seriously and please get this issue
    > resolved permanently and promptly.
    >
    >
    > Expecting a immediate revert from your end.
    >

    Attachment(s)
    image002.jpg
    <https://support.securecdn.stackpath.com/attachments/token/kwJzAg5h9LtyV3hgzVaJ4whu6/?name=image002.jpg>

    *Raj Sharma*

    Feb 1, 2021, 20:28 GMT+8

    - "support@

    Dear Stackpath Team,

    Below Traceroute for Kind Ref.

    Request urgent and prompt support.

    Regards
    Raj

    DISCLAIMER:This message (including any attachments) contains
    confidential information intended for a specific individual
    and Specific purpose, and is protected by law. If you are not
    the intended recipient, you should delete this message and are
    hereby notified that any disclosure, copying, or distribution
    of this message, or the taking of any action based on it, is
    strictly prohibited.

    01.02.2021, 17:50, "Debasish Dutta" <debasish.dutta@accf.in
    <mailto:debasish.dutta@accf.in>>:

    Dear Raj da,

    As discussed below are the route trace:

    M-NET

    C:\Users\Debasish>tracert stackpath.bootstrapcdn.com

    Tracing route to cds.j3z9t3p6.hwcdn.net [209.197.3.15]

    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.88.1

    2 * * * Request timed out.

    3 15 ms 17 ms 17 ms 45.115.173.173

    4 19 ms 19 ms 18 ms 43.227.132.229

    5 51 ms 50 ms 50 ms
    sriperumbudur-eg-173.232.249.45.powergrid.in [45.249.232.173]

    6 * * * Request timed out.

    7 51 ms 64 ms 51 ms 125.17.210.137

    8 84 ms 82 ms 84 ms 116.119.42.3

    9 84 ms 83 ms 84 ms 151.139.114.6

    10 84 ms 82 ms 82 ms 151.139.114.11

    11 * * * Request timed out.

    12 * * * Request timed out.

    13 * * * Request timed out.

    14 * * * Request timed out.

    15 * * * Request timed out.

    16 * * * Request timed out.

    17 * * * Request timed out.

    18 * * * Request timed out.

    19 * * * Request timed out.

    20 * * * Request timed out.

    21 * * * Request timed out.

    22 * * * Request timed out.

    23 * * * Request timed out.

    24 * * * Request timed out.

    25 * * * Request timed out.

    26 * * * Request timed out.

    27 * * * Request timed out.

    28 * * * Request timed out.

    29 * * * Request timed out.

    30 * * * Request timed out.

    ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''

    C:\Users\Debasish>tracert maxcdn.bootstrapcdn.com

    Tracing route to cds.j3z9t3p6.hwcdn.net [209.197.3.15]

    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.88.1

    2 * * * Request timed out.

    3 16 ms 16 ms * 45.115.173.173

    4 18 ms 17 ms 18 ms 43.227.132.229

    5 50 ms 50 ms 50 ms
    sriperumbudur-eg-173.232.249.45.powergrid.in [45.249.232.173]

    6 * 74 ms 120 ms chennai-igw-172.232.249.45.powergrid.in
    [45.249.232.172]

    7 52 ms 51 ms 51 ms 125.17.210.137

    8 83 ms 83 ms 83 ms 116.119.42.3

    9 82 ms 83 ms 84 ms 151.139.114.6

    10 84 ms 82 ms 83 ms 151.139.114.11

    11 * * * Request timed out.

    12 * * * Request timed out.

    13 * * * Request timed out.

    14 * * * Request timed out.

    15 * * * Request timed out.

    16 * * * Request timed out.

    17 * * * Request timed out.

    18 * * * Request timed out.

    19 * * * Request timed out.

    20 * * * Request timed out.

    21 * * * Request timed out.

    22 * * * Request timed out.

    23 * * * Request timed out.

    24 * * * Request timed out.

    25 * * * Request timed out.

    26 * * * Request timed out.

    27 * * * Request timed out.

    28 * * * Request timed out.

    29 * * * Request timed out.

    30 * * * Request timed out.

    Trace complete.

    NGC

    C:\Users\Administrator>tracert stackpath.bootstrapcdn.com

    Tracing route to cds.j3z9t3p6.hwcdn.net [209.197.3.15]

    over a maximum of 30 hops:

    1 2 ms 2 ms 2 ms ACC_ILL [192.168.88.1]

    2 3 ms 3 ms 3 ms 103.93.38.33

    3 3 ms 3 ms 3 ms 103.93.38.9

    4 4 ms 4 ms 6 ms 45.249.232.97

    5 55 ms 68 ms 55 ms
    sriperumbudur-eg-173.232.249.45.powergrid.in [45.249.232.173]

    6 * * * Request timed out.

    7 72 ms 71 ms 68 ms 125.17.210.137

    8 102 ms 101 ms 103 ms 116.119.42.1

    9 100 ms 101 ms 112 ms 151.139.114.6

    10 99 ms 103 ms 106 ms 151.139.114.14

    11 100 ms 92 ms 88 ms vip0x00f.map2.ssl.hwcdn.net [209.197.3.15]

    Trace complete.

    ''''''''''''''''''''''''''''''

    C:\Users\Administrator>tracert maxcdn.bootstrapcdn.com

    Tracing route to cds.j3z9t3p6.hwcdn.net [209.197.3.15]

    over a maximum of 30 hops:

    1 3 ms 2 ms 3 ms ACC_ILL [192.168.88.1]

    2 3 ms 11 ms 3 ms 103.93.38.33

    3 3 ms 3 ms 2 ms 103.93.38.9

    4 42 ms 98 ms 66 ms 45.249.232.97

    5 61 ms 55 ms 60 ms
    sriperumbudur-eg-173.232.249.45.powergrid.in [45.249.232.173]

    6 77 ms 66 ms 72 ms chennai-igw-172.232.249.45.powergrid.in
    [45.249.232.172]

    7 60 ms 60 ms 76 ms 125.17.210.137

    8 102 ms 96 ms 116 ms 116.119.42.1

    9 93 ms 95 ms 95 ms 151.139.114.6

    10 88 ms 90 ms 92 ms 151.139.114.14

    11 92 ms 93 ms 95 ms vip0x00f.map2.ssl.hwcdn.net [209.197.3.15]

    Trace complete.

    From: Raj Sharma <raj@mnetconnect.com
    <mailto:raj@mnetconnect.com>>
    Sent: Monday, February 1, 2021 5:45 PM
    To: sales@stackpath.com <mailto:sales@stackpath.com>;
    "support@"@stackpath.com; neteng@stackpath.com
    <mailto:neteng@stackpath.com>; support@stackpath.com
    <mailto:support@stackpath.com>
    Cc: 'Tech' <tech@mnetconnect.com
    <mailto:tech@mnetconnect.com>>; 'Saurav Mahanta'
    <saurav@mnetconnect.com <mailto:saurav@mnetconnect.com>>;
    Samiran Das <samiran.das@accf.in
    <mailto:samiran.das@accf.in>>; Debasish Dutta
    <debasish.dutta@accf.in <mailto:debasish.dutta@accf.in>>
    Subject: Issue Accessing MAXCDN/Stackpath from our IP
    Pools--important

    Dear Stackpath /MaxCDN Team/Bootstrap Team ,

    At the onset allow us to introduce ourselves .

    We are M-Net Fiber Fast AS132960 , an ISP in North East India.
    We have written to you m
    on behalf of our esteemed End Customer who is facing this
    issues and as a prominent player in the IT Space,
    I am sure you will understand , how important is providing
    Impeccable Service to you Clients matter.

    Let me take this oppurtunity to please explain the same in detail.

    Our AS number is AS132960 and we have the following IP Schemes

    103.224.184.0/22
    45.115.172.0/22
    103.96.48.0/22

    The Problem is that when ever we try to access your below URLs
    , it does not get displayed and shows error.
    We have checked by using a lot of tools and even tried VPN
    like TOR, Surfshark , NordVPN and other it is working fine on
    other IPs.

    This is clearly a issue with our IP pools being blacklisted by
    you or blocked , as because through other IP s its working fine.

    I have Looped in My esteemed Customers who are marked in this
    mail.

    Mr Samiran Das, is an extremely talented , versatile ,
    seasoned and Veteran IT professional representing the IT
    Domain for his organization and looking after IT Operations
    for the said Organization who are regularly facing issues in
    open in accessing Stackpath , used by his team member Mr
    Debashish.

    Request Samiran Sir for his valuable technical inputs and
    observations.

    Requesting Samiran Sir And Debashish Sir - Kindly request you
    to share the traceroute from both cases where it is working
    and not working .

    We jointly need to get this resolved.We sincerely request you
    to please look into this matter seriously and please get this
    issue resolved permanently and promptly.

    Expecting a immediate revert from your end.

    Attachment(s)
    image002.jpg
    <https://support.securecdn.stackpath.com/attachments/token/Eamq41agXv4U0XKv0DQmIcp12/?name=image002.jpg>

    *Debasish Dutta*

    Feb 1, 2021, 20:20 GMT+8

    Dear Raj da,

    As discussed below are the route trace:

    M-NET

    C:\Users\Debasish>tracert stackpath.bootstrapcdn.com

    Tracing route to cds.j3z9t3p6.hwcdn.net [209.197.3.15]

    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.88.1

    2 * * * Request timed out.

    3 15 ms 17 ms 17 ms 45.115.173.173

    4 19 ms 19 ms 18 ms 43.227.132.229

    5 51 ms 50 ms 50 ms
    sriperumbudur-eg-173.232.249.45.powergrid.in [45.249.232.173]

    6 * * * Request timed out.

    7 51 ms 64 ms 51 ms 125.17.210.137

    8 84 ms 82 ms 84 ms 116.119.42.3

    9 84 ms 83 ms 84 ms 151.139.114.6

    10 84 ms 82 ms 82 ms 151.139.114.11

    11 * * * Request timed out.

    12 * * * Request timed out.

    13 * * * Request timed out.

    14 * * * Request timed out.

    15 * * * Request timed out.

    16 * * * Request timed out.

    17 * * * Request timed out.

    18 * * * Request timed out.

    19 * * * Request timed out.

    20 * * * Request timed out.

    21 * * * Request timed out.

    22 * * * Request timed out.

    23 * * * Request timed out.

    24 * * * Request timed out.

    25 * * * Request timed out.

    26 * * * Request timed out.

    27 * * * Request timed out.

    28 * * * Request timed out.

    29 * * * Request timed out.

    30 * * * Request timed out.

    ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''

    C:\Users\Debasish>tracert maxcdn.bootstrapcdn.com

    Tracing route to cds.j3z9t3p6.hwcdn.net [209.197.3.15]

    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.88.1

    2 * * * Request timed out.

    3 16 ms 16 ms * 45.115.173.173

    4 18 ms 17 ms 18 ms 43.227.132.229

    5 50 ms 50 ms 50 ms
    sriperumbudur-eg-173.232.249.45.powergrid.in [45.249.232.173]

    6 * 74 ms 120 ms chennai-igw-172.232.249.45.powergrid.in
    [45.249.232.172]

    7 52 ms 51 ms 51 ms 125.17.210.137

    8 83 ms 83 ms 83 ms 116.119.42.3

    9 82 ms 83 ms 84 ms 151.139.114.6

    10 84 ms 82 ms 83 ms 151.139.114.11

    11 * * * Request timed out.

    12 * * * Request timed out.

    13 * * * Request timed out.

    14 * * * Request timed out.

    15 * * * Request timed out.

    16 * * * Request timed out.

    17 * * * Request timed out.

    18 * * * Request timed out.

    19 * * * Request timed out.

    20 * * * Request timed out.

    21 * * * Request timed out.

    22 * * * Request timed out.

    23 * * * Request timed out.

    24 * * * Request timed out.

    25 * * * Request timed out.

    26 * * * Request timed out.

    27 * * * Request timed out.

    28 * * * Request timed out.

    29 * * * Request timed out.

    30 * * * Request timed out.

    Trace complete.

    NGC

    C:\Users\Administrator>tracert stackpath.bootstrapcdn.com

    Tracing route to cds.j3z9t3p6.hwcdn.net [209.197.3.15]

    over a maximum of 30 hops:

    1 2 ms 2 ms 2 ms ACC_ILL [192.168.88.1]

    2 3 ms 3 ms 3 ms 103.93.38.33

    3 3 ms 3 ms 3 ms 103.93.38.9

    4 4 ms 4 ms 6 ms 45.249.232.97

    5 55 ms 68 ms 55 ms
    sriperumbudur-eg-173.232.249.45.powergrid.in [45.249.232.173]

    6 * * * Request timed out.

    7 72 ms 71 ms 68 ms 125.17.210.137

    8 102 ms 101 ms 103 ms 116.119.42.1

    9 100 ms 101 ms 112 ms 151.139.114.6

    10 99 ms 103 ms 106 ms 151.139.114.14

    11 100 ms 92 ms 88 ms vip0x00f.map2.ssl.hwcdn.net [209.197.3.15]

    Trace complete.

    ''''''''''''''''''''''''''''''

    C:\Users\Administrator>tracert maxcdn.bootstrapcdn.com

    Tracing route to cds.j3z9t3p6.hwcdn.net [209.197.3.15]

    over a maximum of 30 hops:

    1 3 ms 2 ms 3 ms ACC_ILL [192.168.88.1]

    2 3 ms 11 ms 3 ms 103.93.38.33

    3 3 ms 3 ms 2 ms 103.93.38.9

    4 42 ms 98 ms 66 ms 45.249.232.97

    5 61 ms 55 ms 60 ms
    sriperumbudur-eg-173.232.249.45.powergrid.in [45.249.232.173]

    6 77 ms 66 ms 72 ms chennai-igw-172.232.249.45.powergrid.in
    [45.249.232.172]

    7 60 ms 60 ms 76 ms 125.17.210.137

    8 102 ms 96 ms 116 ms 116.119.42.1

    9 93 ms 95 ms 95 ms 151.139.114.6

    10 88 ms 90 ms 92 ms 151.139.114.14

    11 92 ms 93 ms 95 ms vip0x00f.map2.ssl.hwcdn.net [209.197.3.15]

    Trace complete.

    From: Raj Sharma <raj@mnetconnect.com
    <mailto:raj@mnetconnect.com>>
    Sent: Monday, February 1, 2021 5:45 PM
    To: sales@stackpath.com <mailto:sales@stackpath.com>;
    "support@"@stackpath.com; neteng@stackpath.com
    <mailto:neteng@stackpath.com>; support@stackpath.com
    <mailto:support@stackpath.com>
    Cc: 'Tech' <tech@mnetconnect.com
    <mailto:tech@mnetconnect.com>>; 'Saurav Mahanta'
    <saurav@mnetconnect.com <mailto:saurav@mnetconnect.com>>;
    Samiran Das <samiran.das@accf.in
    <mailto:samiran.das@accf.in>>; Debasish Dutta
    <debasish.dutta@accf.in <mailto:debasish.dutta@accf.in>>
    Subject: Issue Accessing MAXCDN/Stackpath from our IP
    Pools--important

    Dear Stackpath /MaxCDN Team/Bootstrap Team ,

    At the onset allow us to introduce ourselves .

    We are M-Net Fiber Fast AS132960 , an ISP in North East India.
    We have written to you m
    on behalf of our esteemed End Customer who is facing this
    issues and as a prominent player in the IT Space,
    I am sure you will understand , how important is providing
    Impeccable Service to you Clients matter.

    Let me take this oppurtunity to please explain the same in detail.

    Our AS number is AS132960 and we have the following IP Schemes

    103.224.184.0/22
    45.115.172.0/22
    103.96.48.0/22

    The Problem is that when ever we try to access your below URLs
    , it does not get displayed and shows error.
    We have checked by using a lot of tools and even tried VPN
    like TOR, Surfshark , NordVPN and other it is working fine on
    other IPs.

    This is clearly a issue with our IP pools being blacklisted by
    you or blocked , as because through other IP s its working fine.

    I have Looped in My esteemed Customers who are marked in this
    mail.

    Mr Samiran Das, is an extremely talented , versatile ,
    seasoned and Veteran IT professional representing the IT
    Domain for his organization and looking after IT Operations
    for the said Organization who are regularly facing issues in
    open in accessing Stackpath , used by his team member Mr
    Debashish.

    Request Samiran Sir for his valuable technical inputs and
    observations.

    Requesting Samiran Sir And Debashish Sir - Kindly request you
    to share the traceroute from both cases where it is working
    and not working .

    We jointly need to get this resolved.We sincerely request you
    to please look into this matter seriously and please get this
    issue resolved permanently and promptly.

    Expecting a immediate revert from your end.

    Attachment(s)
    image002.jpg
    <https://support.securecdn.stackpath.com/attachments/token/d4qK1hf24V8wklzGht1KE682d/?name=image002.jpg>

    *Raj Sharma*

    Feb 1, 2021, 20:15 GMT+8

    Dear Stackpath /MaxCDN Team/Bootstrap Team ,

    At the onset allow us to introduce ourselves .

    We are M-Net Fiber Fast AS132960 , an ISP in North East India.
    We have
    written to you m
    on behalf of  our esteemed End Customer who is  facing this
    issues and
    as a prominent player in the IT Space,
    I am sure you will understand , how important is providing
    Impeccable
    Service to you Clients matter.

    Let me take this oppurtunity to please explain the same in detail.

    Our AS number is AS132960 and we have the following IP Schemes

    103.224.184.0/22
    45.115.172.0/22
    103.96.48.0/22

    The Problem is that when ever we try to access your below URLs
    , it does
    not get displayed and shows error.
    We have checked by using a lot of tools and even tried VPN
    like TOR,
    Surfshark , NordVPN and other it is working fine on
    other IPs.

    This is clearly a issue with our IP pools being blacklisted by
    you or
    blocked , as because through other IP s its working fine.

    I have Looped in My esteemed Customers who are marked in this
    mail.

    Mr Samiran Das, is  an extremely talented , versatile ,
    seasoned and
    Veteran IT professional representing  the IT Domain for his
    organization
    and looking after  IT Operations for the said Organization who
    are
    regularly facing issues in open in accessing Stackpath , used
    by his
    team member Mr Debashish.

    *Request Samiran  Sir for his valuable technical inputs and
    observations.*

    Requesting Samiran Sir And Debashish Sir  - Kindly request you
    to share
    the traceroute from both cases where it is working and not
    working .

    We jointly need to get this resolved.We sincerely request you
    to please
    look into this matter seriously and please get this issue
    resolved
    permanently and promptly.

    Expecting a immediate revert from your end.

    >
    >

    Attachment(s)
    SIGN.JPG
    <https://support.securecdn.stackpath.com/attachments/token/ukpClqWOvn8AJgjo4zo7Jh9h4/?name=SIGN.JPG>

    This email is a service Delivered by Zendesk.

    [YDVZOD-GWXP] 

-------- Forwarded Message --------
Subject: 	Re: Issue Accessing MAXCDN/Stackpath from our IP Pools--important
Date: 	Sat, 06 Feb 2021 10:15:51 +0530
From: 	Raj Sharma raj@mnetconnect.com
To: 	StackPath Sales sales@stackpath.com, ric.moseley@stackpath.com 
ric.moseley@stackpath.com, neteng@stackpath.com neteng@stackpath.com
CC: 	Abuse abuse@stackpath.com, Tech tech@mnetconnect.com, Saurav 
Mahanta saurav@mnetconnect.com, Samiran Das samiran.das@accf.in, 
Debasish Dutta debasish.dutta@accf.in
Dear Stackpath Team
Awaiting revert
Thanks and regards,
Raj Sharma,
Assistant General Manager - Technical Head
M-Net Fiber Fast
AS132960
Sent from my iPhone
10:13 am, 2 February 2021, Raj Sharma raj@mnetconnect.com:
Dear Sir/Madame,
Greetings from AS132960.  We do not have an account with you. We are
    an Internet Service Provider.
At the onset allow us to introduce ourselves .
We are M-Net Fiber Fast AS132960 , an ISP in North East India. We
    have written to you m
    on behalf of  our esteemed End Customer who is  facing this issues
    and as a prominent player in the IT Space,
    I am sure you will understand , how important is providing
    Impeccable Service to you Clients matter.
Let me take this opportunity to please explain the same in detail.
Our AS number is AS132960 and we have the following IP Schemes
103.224.184.0/22
    45.115.172.0/22
    103.96.48.0/22
The Problem is that when ever we try to access your below URLs , it
    does not get displayed and shows error.
    We have checked by using a lot of tools and even tried VPN like TOR,
    Surfshark , NordVPN and other it is working fine on
    other IPs.
This is clearly a issue with our IP pools being blacklisted by you
    or blocked , as because through other IP s its working fine.
We checked with our upstreams( trail mail appended below ) .
We understand you are the owner/managing AS 33438 and Server
    vip0x00f.map2.ssl.hwcdn.net hosting**ip *209.197.3.15* and
    *151.139.114.0/24* , both  belongs to same AS33438.
It clearly shows some blockage/ filtering of our AS and IP Pools  at
    your end.Sincerely request your kind support for  resolution of the
    same.
Server vip0x00f.map2.ssl.hwcdn.net hosting**ip *209.197.3.15* and
    *151.139.114.0/24* belongs to same AS33438.
|route: 209.197.0.0/17 descr: Proxy-registered route object origin:
    AS29798 remarks: This route object is for a BtN customer route
    remarks: which is being exported under this origin AS. remarks:
    remarks: This route object was created because no existing remarks:
    route object with the same origin was found, and remarks: since some
    BtN peers filter based on these objects remarks: this route may be
    rejected if this object is not created. remarks: remarks: Please
    contact peering@cais.net mailto:peering@cais.net if you have any
    remarks: questions regarding this object. mnt-by: MAINT-AS3491
    changed: sajwani@pccwbtn.com mailto:sajwani@pccwbtn.com 20080505
    source: RADB|
|route: 209.197.3.0/24 descr: Highwinds-PLDT US Ltd origin:
    *AS33438* remarks: IP Transit Client mnt-by: MAINT-PLDT changed:
    rrsimon@pldt.com.ph mailto:rrsimon@pldt.com.ph 20141104 source: NTTCOM|
and
Query Help https://www.radb.net/query/help
QUERY
|route: 151.139.0.0/16 descr: ARIN::NET-151-139-0-0-1 origin:
    AS54104 mnt-by: MAINT-AS54104 changed: neteng@stackpath.com
    mailto:neteng@stackpath.com 20170331 #20:11:31Z source: RADB|
|route: 151.139.114.0/23 descr: StackPath SIN02 CDN IPv4 Space
    origin: *AS33438* mnt-by: MNT-HWNG changed:
    ric.moseley@stackpath.com mailto:ric.moseley@stackpath.com
    20180420 source: ALTDB|
On 02-02-2021 06:36, Mark Fabian (StackPath Sales) wrote:
##- Please type your reply above this line -##
You are registered as a CC on this support request (740720).
        Reply to this email to add a comment to the request.
*Mark Fabian* (StackPath)
Feb 2, 2021, 9:06 GMT+8
HI there,
Thank you for reaching out to us. Just to clarify, do you have
        an account with us please? Kindly provide you registered email
        address so we can further assist you.
Best regards,
Thank you,
        Mark Fabian
        Customer Support Representative
*Raj Sharma*
Feb 1, 2021, 20:35 GMT+8
> Dear Stackpath Team,
         > Below Traceroute for Kind Ref.
         > Request urgent and prompt support.
         > Regards
         > Raj
         > DISCLAIMER:This message (including any attachments) contains
         > confidential information intended for a specific individual and
         > Specific purpose, and is protected by law. If you are not the
        intended
         > recipient, you should delete this message and are hereby
        notified that
         > any disclosure, copying, or distribution of this message, or the
         > taking of any action based on it, is strictly prohibited.
         > 01.02.2021, 17:50, "Debasish Dutta" <debasish.dutta@accf.in
        mailto:debasish.dutta@accf.in>:
         >
         > Dear Raj da,
         >
         > As discussed below are the route trace:
         >
         > *M-NET*
         >
         > C:\Users\Debasish>tracert stackpath.bootstrapcdn.com
         >
         > Tracing route to cds.j3z9t3p6.hwcdn.net [209.197.3.15]
         >
         > over a maximum of 30 hops:
         >
         >   1    <1 ms <1 ms    <1 ms  192.168.88.1
         >
         >   2     * *        *     Request timed out.
         >
         >   3    15 ms    17 ms    17 ms 45.115.173.173
         >
         >   4    19 ms    19 ms    18 ms 43.227.132.229
         >
         >   5    51 ms    50 ms    50 ms
         > sriperumbudur-eg-173.232.249.45.powergrid.in [45.249.232.173]
         >
         >   6     * *        *     Request timed out.
         >
         >   7    51 ms    64 ms    51 ms 125.17.210.137
         >
         >   8    84 ms    82 ms    84 ms 116.119.42.3
         >
         >   9    84 ms    83 ms    84 ms 151.139.114.6
         >
         > 10    84 ms    82 ms    82 ms 151.139.114.11
         >
         > 11     * *        *     Request timed out.
         >
         > 12     * *        *     Request timed out.
         >
         > 13     * *        *     Request timed out.
         >
         > 14     * *        *     Request timed out.
         >
         > 15     * *        *     Request timed out.
         >
         > 16     * *        *     Request timed out.
         >
         > 17     * *        *     Request timed out.
         >
         > 18     * *        *     Request timed out.
         >
         > 19     * *        *     Request timed out.
         >
         > 20     * *        *     Request timed out.
         >
         > 21     * *        *     Request timed out.
         >
         > 22     * *        *     Request timed out.
         >
         > 23     * *        *     Request timed out.
         >
         > 24     * *        *     Request timed out.
         >
         > 25     * *        *     Request timed out.
         >
         > 26     * *        *     Request timed out.
         >
         > 27     * *        *     Request timed out.
         >
         > 28     * *        *     Request timed out.
         >
         > 29     * *        *     Request timed out.
         >
         > 30     * *        *     Request timed out.
         >
         >
        ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''
         >
         > C:\Users\Debasish>tracert maxcdn.bootstrapcdn.com
         >
         > Tracing route to cds.j3z9t3p6.hwcdn.net [209.197.3.15]
         >
         > over a maximum of 30 hops:
         >
         >   1    <1 ms <1 ms    <1 ms  192.168.88.1
         >
         >   2     * *        *     Request timed out.
         >
         >   3    16 ms    16 ms     * 45.115.173.173
         >
         >   4    18 ms    17 ms    18 ms 43.227.132.229
         >
         >   5    50 ms    50 ms    50 ms
         > sriperumbudur-eg-173.232.249.45.powergrid.in [45.249.232.173]
         >
         >   6     *       74 ms   120 ms
         > chennai-igw-172.232.249.45.powergrid.in [45.249.232.172]
         >
         >   7    52 ms    51 ms    51 ms 125.17.210.137
         >
         >   8    83 ms    83 ms    83 ms 116.119.42.3
         >
         >   9    82 ms    83 ms    84 ms 151.139.114.6
         >
         > 10    84 ms    82 ms    83 ms 151.139.114.11
         >
         > 11     * *        *     Request timed out.
         >
         > 12     * *        *     Request timed out.
         >
         > 13     * *        *     Request timed out.
         >
         > 14     * *        *     Request timed out.
         >
         > 15     * *        *     Request timed out.
         >
         > 16     * *        *     Request timed out.
         >
         > 17     * *        *     Request timed out.
         >
         > 18     * *        *     Request timed out.
         >
         > 19     * *        *     Request timed out.
         >
         > 20     * *        *     Request timed out.
         >
         > 21     * *        *     Request timed out.
         >
         > 22     * *        *     Request timed out.
         >
         > 23     * *        *     Request timed out.
         >
         > 24     * *        *     Request timed out.
         >
         > 25     * *        *     Request timed out.
         >
         > 26     * *        *     Request timed out.
         >
         > 27     * *        *     Request timed out.
         >
         > 28     * *        *     Request timed out.
         >
         > 29     * *        *     Request timed out.
         >
         > 30     * *        *     Request timed out.
         >
         > Trace complete.
         >
         > *NGC*
         >
         > **
         >
         > *C:\Users\Administrator>tracert stackpath.bootstrapcdn.com*
         >
         > **
         >
         > *Tracing route to cds.j3z9t3p6.hwcdn.net [209.197.3.15]*
         >
         > *over a maximum of 30 hops:*
         >
         > **
         >
         > *  1 2 ms     2 ms     2 ms ACC_ILL [192.168.88.1]*
         >
         > *  2 3 ms     3 ms     3 ms 103.93.38.33*
         >
         > *  3 3 ms     3 ms     3 ms 103.93.38.9*
         >
         > *  4   4 ms     4 ms     6 ms 45.249.232.97*
         >
         > *  5 55 ms    68 ms    55 ms
         > sriperumbudur-eg-173.232.249.45.powergrid.in [45.249.232.173]*
         >
         > *  6 *        *        * Request timed out.*
         >
         > *  7 72 ms    71 ms    68 ms 125.17.210.137*
         >
         > *  8 102 ms   101 ms   103 ms 116.119.42.1*
         >
         > *  9 100 ms   101 ms   112 ms 151.139.114.6*
         >
         > *10    99 ms   103 ms   106 ms 151.139.114.14*
         >
         > *11   100 ms    92 ms    88 ms vip0x00f.map2.ssl.hwcdn.net
         > [209.197.3.15]*
         >
         > **
         >
         > *Trace complete.*
         >
         > **
         >
         > *''''''''''''''''''''''''''''''*
         >
         > **
         >
         > *C:\Users\Administrator>tracert maxcdn.bootstrapcdn.com*
         >
         > **
         >
         > *Tracing route to cds.j3z9t3p6.hwcdn.net [209.197.3.15]*
         >
         > *over a maximum of 30 hops:*
         >
         > **
         >
         > *  1 3 ms     2 ms     3 ms ACC_ILL [192.168.88.1]*
         >
         > *  2 3 ms    11 ms     3 ms 103.93.38.33*
         >
         > *  3 3 ms     3 ms     2 ms 103.93.38.9*
         >
         > *  4 42 ms    98 ms    66 ms 45.249.232.97*
         >
         > *  5 61 ms    55 ms    60 ms
         > sriperumbudur-eg-173.232.249.45.powergrid.in [45.249.232.173]*
         >
         > *  6 77 ms    66 ms    72 ms
         > chennai-igw-172.232.249.45.powergrid.in [45.249.232.172]*
         >
         > *  7 60 ms    60 ms    76 ms 125.17.210.137*
         >
         > *  8 102 ms    96 ms   116 ms 116.119.42.1*
         >
         > *  9 93 ms    95 ms    95 ms 151.139.114.6*
         >
         > *10    88 ms    90 ms    92 ms 151.139.114.14*
         >
         > *11    92 ms    93 ms    95 ms vip0x00f.map2.ssl.hwcdn.net
         > [209.197.3.15]*
         >
         > **
         >
         > *Trace complete.*
         >
         > *From:* Raj Sharma <raj@mnetconnect.com
        mailto:raj@mnetconnect.com <mailto:raj@mnetconnect.com
        mailto:raj@mnetconnect.com>>
         > *Sent:* Monday, February 1, 2021 5:45 PM
         > *To:* sales@stackpath.com mailto:sales@stackpath.com
        <mailto:sales@stackpath.com mailto:sales@stackpath.com>;
         > "support@"@stackpath.com; neteng@stackpath.com
        mailto:neteng@stackpath.com
         > <mailto:neteng@stackpath.com mailto:neteng@stackpath.com>;
        support@stackpath.com mailto:support@stackpath.com
         > <mailto:support@stackpath.com mailto:support@stackpath.com>
         > *Cc:* 'Tech' <tech@mnetconnect.com
        mailto:tech@mnetconnect.com <mailto:tech@mnetconnect.com
        mailto:tech@mnetconnect.com>>;
         > 'Saurav Mahanta' <saurav@mnetconnect.com
        mailto:saurav@mnetconnect.com
         > <mailto:saurav@mnetconnect.com
        mailto:saurav@mnetconnect.com>>; Samiran Das
        <samiran.das@accf.in mailto:samiran.das@accf.in
         > <mailto:samiran.das@accf.in mailto:samiran.das@accf.in>>;
        Debasish Dutta
         > <debasish.dutta@accf.in mailto:debasish.dutta@accf.in
        <mailto:debasish.dutta@accf.in mailto:debasish.dutta@accf.in>>
         > *Subject:* Issue Accessing MAXCDN/Stackpath from our IP
         > Pools--important
         >
         > Dear Stackpath /MaxCDN Team/Bootstrap Team ,
         >
         > At the onset allow us to introduce ourselves .
         >
         > We are M-Net Fiber Fast AS132960 , an ISP in North East India. We
         > have written to you m
         > on behalf of  our esteemed End Customer who is  facing this
        issues
         > and as a prominent player in the IT Space,
         > I am sure you will understand , how important is providing
         > Impeccable Service to you Clients matter.
         >
         > Let me take this oppurtunity to please explain the same in
        detail.
         >
         > Our AS number is AS132960 and we have the following IP Schemes
         >
         > 103.224.184.0/22
         > 45.115.172.0/22
         > 103.96.48.0/22
         >
         > The Problem is that when ever we try to access your below URLs ,
         > it does not get displayed and shows error.
         > We have checked by using a lot of tools and even tried VPN like
         > TOR, Surfshark , NordVPN and other it is working fine on
         > other IPs.
         >
         > This is clearly a issue with our IP pools being blacklisted
        by you
         > or blocked , as because through other IP s its working fine.
         >
         > I have Looped in My esteemed Customers who are marked in this
        mail.
         >
         > Mr Samiran Das, is  an extremely talented , versatile , seasoned
         > and Veteran IT professional representing  the IT Domain for his
         > organization and looking after  IT Operations for the said
         > Organization who are regularly facing issues in open in accessing
         > Stackpath , used by his team member Mr Debashish.
         >
         > *Request Samiran  Sir   for his valuable technical inputs and
         > observations.*
         >
         > Requesting Samiran Sir And Debashish Sir  - Kindly request you to
         > share the traceroute from both cases where it is working and not
         > working .
         >
         > We jointly need to get this resolved.We sincerely request you to
         > please look into this matter seriously and please get this issue
         > resolved permanently and promptly.
         >
         >
         > Expecting a immediate revert from your end.
         >
Attachment(s)
        image002.jpg
        https://support.securecdn.stackpath.com/attachments/token/kwJzAg5h9LtyV3hgzVaJ4whu6/?name=image002.jpg
*Raj Sharma*
Feb 1, 2021, 20:28 GMT+8
- "support@
Dear Stackpath Team,
Below Traceroute for Kind Ref.
Request urgent and prompt support.
Regards
        Raj
DISCLAIMER:This message (including any attachments) contains
        confidential information intended for a specific individual and
        Specific purpose, and is protected by law. If you are not the
        intended recipient, you should delete this message and are
        hereby notified that any disclosure, copying, or distribution of
        this message, or the taking of any action based on it, is
        strictly prohibited.
01.02.2021, 17:50, "Debasish Dutta" <debasish.dutta@accf.in
        mailto:debasish.dutta@accf.in>:
Dear Raj da,
As discussed below are the route trace:
M-NET
C:\Users\Debasish>tracert stackpath.bootstrapcdn.com
Tracing route to cds.j3z9t3p6.hwcdn.net [209.197.3.15]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.88.1
2 * * * Request timed out.
3 15 ms 17 ms 17 ms 45.115.173.173
4 19 ms 19 ms 18 ms 43.227.132.229
5 51 ms 50 ms 50 ms sriperumbudur-eg-173.232.249.45.powergrid.in
        [45.249.232.173]
6 * * * Request timed out.
7 51 ms 64 ms 51 ms 125.17.210.137
8 84 ms 82 ms 84 ms 116.119.42.3
9 84 ms 83 ms 84 ms 151.139.114.6
10 84 ms 82 ms 82 ms 151.139.114.11
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''
C:\Users\Debasish>tracert maxcdn.bootstrapcdn.com
Tracing route to cds.j3z9t3p6.hwcdn.net [209.197.3.15]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.88.1
2 * * * Request timed out.
3 16 ms 16 ms * 45.115.173.173
4 18 ms 17 ms 18 ms 43.227.132.229
5 50 ms 50 ms 50 ms sriperumbudur-eg-173.232.249.45.powergrid.in
        [45.249.232.173]
6 * 74 ms 120 ms chennai-igw-172.232.249.45.powergrid.in
        [45.249.232.172]
7 52 ms 51 ms 51 ms 125.17.210.137
8 83 ms 83 ms 83 ms 116.119.42.3
9 82 ms 83 ms 84 ms 151.139.114.6
10 84 ms 82 ms 83 ms 151.139.114.11
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
NGC
C:\Users\Administrator>tracert stackpath.bootstrapcdn.com
Tracing route to cds.j3z9t3p6.hwcdn.net [209.197.3.15]
over a maximum of 30 hops:
1 2 ms 2 ms 2 ms ACC_ILL [192.168.88.1]
2 3 ms 3 ms 3 ms 103.93.38.33
3 3 ms 3 ms 3 ms 103.93.38.9
4 4 ms 4 ms 6 ms 45.249.232.97
5 55 ms 68 ms 55 ms sriperumbudur-eg-173.232.249.45.powergrid.in
        [45.249.232.173]
6 * * * Request timed out.
7 72 ms 71 ms 68 ms 125.17.210.137
8 102 ms 101 ms 103 ms 116.119.42.1
9 100 ms 101 ms 112 ms 151.139.114.6
10 99 ms 103 ms 106 ms 151.139.114.14
11 100 ms 92 ms 88 ms vip0x00f.map2.ssl.hwcdn.net [209.197.3.15]
Trace complete.
''''''''''''''''''''''''''''''
C:\Users\Administrator>tracert maxcdn.bootstrapcdn.com
Tracing route to cds.j3z9t3p6.hwcdn.net [209.197.3.15]
over a maximum of 30 hops:
1 3 ms 2 ms 3 ms ACC_ILL [192.168.88.1]
2 3 ms 11 ms 3 ms 103.93.38.33
3 3 ms 3 ms 2 ms 103.93.38.9
4 42 ms 98 ms 66 ms 45.249.232.97
5 61 ms 55 ms 60 ms sriperumbudur-eg-173.232.249.45.powergrid.in
        [45.249.232.173]
6 77 ms 66 ms 72 ms chennai-igw-172.232.249.45.powergrid.in
        [45.249.232.172]
7 60 ms 60 ms 76 ms 125.17.210.137
8 102 ms 96 ms 116 ms 116.119.42.1
9 93 ms 95 ms 95 ms 151.139.114.6
10 88 ms 90 ms 92 ms 151.139.114.14
11 92 ms 93 ms 95 ms vip0x00f.map2.ssl.hwcdn.net [209.197.3.15]
Trace complete.
From: Raj Sharma <raj@mnetconnect.com mailto:raj@mnetconnect.com>
        Sent: Monday, February 1, 2021 5:45 PM
        To: sales@stackpath.com mailto:sales@stackpath.com;
        "support@"@stackpath.com; neteng@stackpath.com
        mailto:neteng@stackpath.com; support@stackpath.com
        mailto:support@stackpath.com
        Cc: 'Tech' <tech@mnetconnect.com mailto:tech@mnetconnect.com>;
        'Saurav Mahanta' <saurav@mnetconnect.com
        mailto:saurav@mnetconnect.com>; Samiran Das
        <samiran.das@accf.in mailto:samiran.das@accf.in>; Debasish
        Dutta <debasish.dutta@accf.in mailto:debasish.dutta@accf.in>
        Subject: Issue Accessing MAXCDN/Stackpath from our IP
        Pools--important
Dear Stackpath /MaxCDN Team/Bootstrap Team ,
At the onset allow us to introduce ourselves .
We are M-Net Fiber Fast AS132960 , an ISP in North East India.
        We have written to you m
        on behalf of our esteemed End Customer who is facing this issues
        and as a prominent player in the IT Space,
        I am sure you will understand , how important is providing
        Impeccable Service to you Clients matter.
Let me take this oppurtunity to please explain the same in detail.
Our AS number is AS132960 and we have the following IP Schemes
103.224.184.0/22
        45.115.172.0/22
        103.96.48.0/22
The Problem is that when ever we try to access your below URLs ,
        it does not get displayed and shows error.
        We have checked by using a lot of tools and even tried VPN like
        TOR, Surfshark , NordVPN and other it is working fine on
        other IPs.
This is clearly a issue with our IP pools being blacklisted by
        you or blocked , as because through other IP s its working fine.
I have Looped in My esteemed Customers who are marked in this mail.
Mr Samiran Das, is an extremely talented , versatile , seasoned
        and Veteran IT professional representing the IT Domain for his
        organization and looking after IT Operations for the said
        Organization who are regularly facing issues in open in
        accessing Stackpath , used by his team member Mr Debashish.
Request Samiran Sir for his valuable technical inputs and
        observations.
Requesting Samiran Sir And Debashish Sir - Kindly request you to
        share the traceroute from both cases where it is working and not
        working .
We jointly need to get this resolved.We sincerely request you to
        please look into this matter seriously and please get this issue
        resolved permanently and promptly.
Expecting a immediate revert from your end.
Attachment(s)
        image002.jpg
        https://support.securecdn.stackpath.com/attachments/token/Eamq41agXv4U0XKv0DQmIcp12/?name=image002.jpg
*Debasish Dutta*
Feb 1, 2021, 20:20 GMT+8
Dear Raj da,
As discussed below are the route trace:
M-NET
C:\Users\Debasish>tracert stackpath.bootstrapcdn.com
Tracing route to cds.j3z9t3p6.hwcdn.net [209.197.3.15]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.88.1
2 * * * Request timed out.
3 15 ms 17 ms 17 ms 45.115.173.173
4 19 ms 19 ms 18 ms 43.227.132.229
5 51 ms 50 ms 50 ms sriperumbudur-eg-173.232.249.45.powergrid.in
        [45.249.232.173]
6 * * * Request timed out.
7 51 ms 64 ms 51 ms 125.17.210.137
8 84 ms 82 ms 84 ms 116.119.42.3
9 84 ms 83 ms 84 ms 151.139.114.6
10 84 ms 82 ms 82 ms 151.139.114.11
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''
C:\Users\Debasish>tracert maxcdn.bootstrapcdn.com
Tracing route to cds.j3z9t3p6.hwcdn.net [209.197.3.15]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.88.1
2 * * * Request timed out.
3 16 ms 16 ms * 45.115.173.173
4 18 ms 17 ms 18 ms 43.227.132.229
5 50 ms 50 ms 50 ms sriperumbudur-eg-173.232.249.45.powergrid.in
        [45.249.232.173]
6 * 74 ms 120 ms chennai-igw-172.232.249.45.powergrid.in
        [45.249.232.172]
7 52 ms 51 ms 51 ms 125.17.210.137
8 83 ms 83 ms 83 ms 116.119.42.3
9 82 ms 83 ms 84 ms 151.139.114.6
10 84 ms 82 ms 83 ms 151.139.114.11
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
NGC
C:\Users\Administrator>tracert stackpath.bootstrapcdn.com
Tracing route to cds.j3z9t3p6.hwcdn.net [209.197.3.15]
over a maximum of 30 hops:
1 2 ms 2 ms 2 ms ACC_ILL [192.168.88.1]
2 3 ms 3 ms 3 ms 103.93.38.33
3 3 ms 3 ms 3 ms 103.93.38.9
4 4 ms 4 ms 6 ms 45.249.232.97
5 55 ms 68 ms 55 ms sriperumbudur-eg-173.232.249.45.powergrid.in
        [45.249.232.173]
6 * * * Request timed out.
7 72 ms 71 ms 68 ms 125.17.210.137
8 102 ms 101 ms 103 ms 116.119.42.1
9 100 ms 101 ms 112 ms 151.139.114.6
10 99 ms 103 ms 106 ms 151.139.114.14
11 100 ms 92 ms 88 ms vip0x00f.map2.ssl.hwcdn.net [209.197.3.15]
Trace complete.
''''''''''''''''''''''''''''''
C:\Users\Administrator>tracert maxcdn.bootstrapcdn.com
Tracing route to cds.j3z9t3p6.hwcdn.net [209.197.3.15]
over a maximum of 30 hops:
1 3 ms 2 ms 3 ms ACC_ILL [192.168.88.1]
2 3 ms 11 ms 3 ms 103.93.38.33
3 3 ms 3 ms 2 ms 103.93.38.9
4 42 ms 98 ms 66 ms 45.249.232.97
5 61 ms 55 ms 60 ms sriperumbudur-eg-173.232.249.45.powergrid.in
        [45.249.232.173]
6 77 ms 66 ms 72 ms chennai-igw-172.232.249.45.powergrid.in
        [45.249.232.172]
7 60 ms 60 ms 76 ms 125.17.210.137
8 102 ms 96 ms 116 ms 116.119.42.1
9 93 ms 95 ms 95 ms 151.139.114.6
10 88 ms 90 ms 92 ms 151.139.114.14
11 92 ms 93 ms 95 ms vip0x00f.map2.ssl.hwcdn.net [209.197.3.15]
Trace complete.
From: Raj Sharma <raj@mnetconnect.com mailto:raj@mnetconnect.com>
        Sent: Monday, February 1, 2021 5:45 PM
        To: sales@stackpath.com mailto:sales@stackpath.com;
        "support@"@stackpath.com; neteng@stackpath.com
        mailto:neteng@stackpath.com; support@stackpath.com
        mailto:support@stackpath.com
        Cc: 'Tech' <tech@mnetconnect.com mailto:tech@mnetconnect.com>;
        'Saurav Mahanta' <saurav@mnetconnect.com
        mailto:saurav@mnetconnect.com>; Samiran Das
        <samiran.das@accf.in mailto:samiran.das@accf.in>; Debasish
        Dutta <debasish.dutta@accf.in mailto:debasish.dutta@accf.in>
        Subject: Issue Accessing MAXCDN/Stackpath from our IP
        Pools--important
Dear Stackpath /MaxCDN Team/Bootstrap Team ,
At the onset allow us to introduce ourselves .
We are M-Net Fiber Fast AS132960 , an ISP in North East India.
        We have written to you m
        on behalf of our esteemed End Customer who is facing this issues
        and as a prominent player in the IT Space,
        I am sure you will understand , how important is providing
        Impeccable Service to you Clients matter.
Let me take this oppurtunity to please explain the same in detail.
Our AS number is AS132960 and we have the following IP Schemes
103.224.184.0/22
        45.115.172.0/22
        103.96.48.0/22
The Problem is that when ever we try to access your below URLs ,
        it does not get displayed and shows error.
        We have checked by using a lot of tools and even tried VPN like
        TOR, Surfshark , NordVPN and other it is working fine on
        other IPs.
This is clearly a issue with our IP pools being blacklisted by
        you or blocked , as because through other IP s its working fine.
I have Looped in My esteemed Customers who are marked in this mail.
Mr Samiran Das, is an extremely talented , versatile , seasoned
        and Veteran IT professional representing the IT Domain for his
        organization and looking after IT Operations for the said
        Organization who are regularly facing issues in open in
        accessing Stackpath , used by his team member Mr Debashish.
Request Samiran Sir for his valuable technical inputs and
        observations.
Requesting Samiran Sir And Debashish Sir - Kindly request you to
        share the traceroute from both cases where it is working and not
        working .
We jointly need to get this resolved.We sincerely request you to
        please look into this matter seriously and please get this issue
        resolved permanently and promptly.
Expecting a immediate revert from your end.
Attachment(s)
        image002.jpg
        https://support.securecdn.stackpath.com/attachments/token/d4qK1hf24V8wklzGht1KE682d/?name=image002.jpg
*Raj Sharma*
Feb 1, 2021, 20:15 GMT+8
Dear Stackpath /MaxCDN Team/Bootstrap Team ,
At the onset allow us to introduce ourselves .
We are M-Net Fiber Fast AS132960 , an ISP in North East India.
        We have
        written to you m
        on behalf of  our esteemed End Customer who is  facing this
        issues and
        as a prominent player in the IT Space,
        I am sure you will understand , how important is providing
        Impeccable
        Service to you Clients matter.
Let me take this oppurtunity to please explain the same in detail.
Our AS number is AS132960 and we have the following IP Schemes
103.224.184.0/22
        45.115.172.0/22
        103.96.48.0/22
The Problem is that when ever we try to access your below URLs ,
        it does
        not get displayed and shows error.
        We have checked by using a lot of tools and even tried VPN like
        TOR,
        Surfshark , NordVPN and other it is working fine on
        other IPs.
This is clearly a issue with our IP pools being blacklisted by
        you or
        blocked , as because through other IP s its working fine.
I have Looped in My esteemed Customers who are marked in this mail.
Mr Samiran Das, is  an extremely talented , versatile , seasoned
        and
        Veteran IT professional representing  the IT Domain for his
        organization
        and looking after  IT Operations for the said Organization who are
        regularly facing issues in open in accessing Stackpath , used by
        his
        team member Mr Debashish.
*Request Samiran  Sir for his valuable technical inputs and
        observations.*
Requesting Samiran Sir And Debashish Sir  - Kindly request you
        to share
        the traceroute from both cases where it is working and not working .
We jointly need to get this resolved.We sincerely request you to
        please
        look into this matter seriously and please get this issue resolved
        permanently and promptly.
Expecting a immediate revert from your end.
>
         >
Attachment(s)
        SIGN.JPG
        https://support.securecdn.stackpath.com/attachments/token/ukpClqWOvn8AJgjo4zo7Jh9h4/?name=SIGN.JPG
This email is a service Delivered by Zendesk.
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